The Yeezy Boost “Zipper Gate” problems are back, and one sneakerhead says adidas isn’t being very helpful about the issue.

NikeTalk user HoodyJandro, whose real name is Alejandro Baez, is the latest Yeezy Boost owner to experience a broken zipper. After Baez emailed adidas corporate several times about the issue, he told us all he received was a return label for the sold out sneakers. He then decided to Tweet his problem to adidas along with a picture, but has yet to receive a response.

“I just spoke to them on the phone and the lady was pretty rude. I was told they can only offer me a full refund, but they cannot replace or fix the product because they don’t have anymore, and the fix would not put it back to its original state,” Baez said.

Shortly after February’s release of the Yeezy Boost, a handful of owners began experiencing broken zippers. adidas was quick to acknowledge the complaints and said it was investigating the matter, but according to Baez, that’s no longer the case. The representative mentioned that the brand originally had a plan in place to fix the problem, but that plan has since been abandoned, leaving Baez frustrated with the Three Stripes.

“Apparently adidas is nothing like Nike. They won’t budge at all. I explained to her how it’s ridiculous that a $350 product has faulty zippers,” Baez grumbled.

Considering the fact that the sneakers are now fetching $1,500+ on the secondary market, sneakerheads like Baez are left without many options. Hopefully adidas will address the matter soon.
Complex